en-triwarm.com

Operational policy

1. Common Principles

● Significance of the Operating Policy

This Operating Policy contains the effects of violations of the terms by members (referring to those who have agreed to the terms, hereinafter referred to as "members") utilizing the online game (hereinafter referred to as "Game") provided by Union Games (hereinafter referred to as "Company"), the procedures for contesting sanctions (hereinafter referred to as "sanctions"), recovery policies, and other operational standards of the Company’s services, as well as matters that members should be aware of while using the services.

According to Article 14 (Obligations of Users) of the Terms of Service (referring to the Union Games Service Terms of Service and the Triwar M Service Terms of Service, hereinafter referred to as "Terms of Service"), members are obligated to comply with all provisions set forth in this Operating Policy. If a member violates this Operating Policy, it shall also be considered a violation of the Terms of Service, and sanctions may be imposed in accordance with both the Operating Policy and the Terms of Service.

• Matters not specifically mentioned in this Operating Policy shall be governed by the company's Terms of Service, and any other matters shall be applied and interpreted in accordance with relevant laws and general social norms.

This operating policy applies to the Triwar M game service.

● Changes and Announcements of the Operating Policy

The company may revise the Operating Policy to provide better services, and the revised content will be notified in accordance with Article 6 (Operating Policy) Paragraph 3 of the Terms of Service for Triwar M.

• Members are advised to regularly check announcements and email contents to be aware of any changes to the Operating Policy. The company shall not be held responsible for any damages, inconveniences, or disadvantages arising from a failure to understand the changes, unless otherwise specified by relevant laws and regulations.

● Definition, Role, and Responsibilities of GM

• GM stands for 'Game Master' and is responsible for handling member inquiries and requests in accordance with the procedures and methods established in the Triwar M Operating Policy, ensuring the proper operation of the game and safeguarding the gaming rights of members.

• GM strives to promptly devise and implement solutions and responses to service situations in order to ensure the stable operation of Triwar M.

• The GM does not intervene in disputes between members. However, if the content of the dispute between members is deemed to be a significant matter related to game operation (such as disruption of game order, violation of laws, or actions contrary to public morals), appropriate measures may be taken based on this Operating Policy.

• GM does not provide benefits to specific members and does not offer information regarding future Triwar M services, such as updates and events, beyond what has been announced.

• GM does not inquire about or modify/disclose members' personal information within the game. However, in the event that a legitimate request for personal information is made through proper procedures by government agencies or judicial authorities, personal information may be provided to those institutions.

● Rights and Duties of Members

Members must be familiar with this Operating Policy, and the company will find it difficult to provide assistance regarding any issues or damages arising from non-compliance with the Operating Policy.

• When registering as a member, accurate information must be provided, and if false information is entered or someone else's information is misappropriated, the use of the service may be restricted. Furthermore, no claims for the protection of rights in this regard can be made.

Members can freely utilize all content provided by Triwar M and receive services.

• The ownership of game content such as characters and items within the game is held by the company, and any issues that arise during game use can be inquired about through 1:1 inquiries to Customer Support, where guidance on solutions will be provided.

Members must inform the company of any bugs, errors, or vulnerabilities in the game system discovered during the use of the service, and must not disseminate or exploit these issues to other members. If members use the service for the purpose of gaining an advantage without notifying the company of such problems after they have occurred, it may cause harm to other members, and their access to the service may be restricted in accordance with the Terms of Service and Operating Policy.

• If a member disseminates false information that has not been officially announced by the company, causing confusion among other members, their access to the service may be restricted.

• Members may face restrictions on service usage if they violate any of the regulations specified in [5. Sanction Criteria Table].

• If a member incurs losses due to being unable to access the game as a result of violating their obligations and the Operating Policy, the company shall not be held responsible for such losses.

• As it is an online game where many members connect and play simultaneously, you must also respect the rights of other members.

• Members have the responsibility to manage their own account information. Members should make efforts to secure their accounts, such as utilizing the security services provided by the company (OTP, secondary password settings, PC registration settings, etc.), and the company shall not be liable for any damages incurred by a third party using the account information due to the member's negligence in managing their personal information.

• Members are obligated to respond when the operator conducts an investigation into the use of unauthorized programs and macros. Failure to comply or cooperate with the investigation may be reasonably interpreted as an attempt to use unauthorized programs and macros that are not permitted by the company.

2. Recovery Support Policy

In the event that a member's item or character is lost or information is altered due to a technical error of the company, if the occurrence of the error is clearly confirmed through in-game records, we will restore it within a limit that does not disrupt the game balance.

• Based on the judgment of game planning or operation, the member's character and item information may be modified, changed, or deleted at any time, and unless there is intent or gross negligence on the part of the company, recovery of such information will not be carried out.

• Losses incurred due to a member's own negligence or failure to be aware of the contents specified in the game system, Operating Policy, in-game announcements, or announcements on the Homepage are generally not subject to recovery. However, for certain items of member negligence, recovery is possible in accordance with the criteria outlined in [3. Recovery Support Criteria Table] below. Recovery for each item will be processed based on the data that is retained (up to a maximum of 5 months), and losses for which there are no records cannot be recovered.

If recovery is needed, you may request recovery through a 1:1 inquiry with Customer Support. However, due to the nature of phone consultations, it is difficult to verify your identity for data confirmation and recovery consultations regarding your account. You must apply for recovery within 15 days from the date of data loss. If 15 days have passed, it may be difficult to confirm the data or it may take a considerable amount of time, making some recoveries impossible.

3. Recovery Support Criteria Table

• The recovery of losses incurred during the game due to member negligence or system errors follows the recovery support criteria table below. For matters not specified in the criteria table, the decision on whether recovery is possible and the extent of recovery will be determined according to the general principles of recovery, and recovery may not be supported.

[Recovery Criteria Table]

Classification	Detailed description and special notes.	Restoration status	Remarks
Character	In the event that a character has been deleted by mistake.	Not Possible
Item	In the case of item transactions through individuals and the marketplace.	Not Possible
	In the event that a wrong item is purchased at the shop.	Not Possible
	In the event that an item is accidentally combined and disposed of.	Not Available
	Request for deletion of an item that cannot be deleted by itself.	I'm sorry, but I cannot assist with that.	Items agreed for deletion cannot be restored.
	Automatically expired items exceeding the mail receipt period and limit.	Not Possible
	Items consumed as materials for character and equipment enhancement.	Not Possible
Guild	Restoration of the Dissolved Guild	Not Possible
Guild	Guild Storage Items	Not Possible

※ Recovery may be limited in the following cases.

• Deliberate actions: Losses resulting from the user's intentional actions (e.g., violation of system settings, exploitation within the game, etc.)

• Expiration of Data Retention Period: If three months have passed since the occurrence date, the data retention period may have expired, making recovery difficult.

• Absence of Record: If there are no records remaining within the game, recovery is not possible.

• Force Majeure: Losses due to circumstances of force majeure that are not attributable to the company (e.g., natural disasters, hacking, etc.)

4. Usage Restriction Policy

● Reporting and Sanction Procedures

• The reporting and sanction procedures for violations of the Terms of Service and Operating Policy are as follows.

• Violation of the Terms of Service and Operating Policy → (Report) → GM Investigation → (Prior Notice) → Sanction → Objection → Notification of Objection Result

• Reports of "account theft," "fraud," and "abuse" can be submitted within 15 days from the date of the incident.

• The company will notify the details of the sanctions, reasons for the sanctions, and methods for filing objections through electronic mail, in-game mail, and pop-up windows on the game's initial screen. However, for certain actions specified separately in the Terms of Service, notification may be replaced with post-notification.

In the event that a review of the necessity for sanctions due to violations of the Terms of Service and Operating Policy is required, the company may temporarily restrict the use of the Game and related services for the necessary period to conduct the investigation or review of subsequent actions. During the temporary restriction, the reasons for the limitation and the method for filing an objection will be communicated to the members.

● Method of Reporting and Filing Objections

• 1:1 Inquiry

Members may submit inquiries, requests, suggestions, and reports regarding all services related to Triwar M through the Customer Support section of the app/homepage, and they may file an objection concerning the usage restriction through the 1:1 inquiry section of the Customer Support on the homepage within 15 days from the date they are notified of the usage restriction.

• Application for objection to temporary usage restrictions

In the event of a temporary usage restriction, an objection may be filed within 15 days, and no additional submissions will be accepted after the objection period has elapsed.

However, if it is determined that the user's objection has reasonable grounds, an exception may be made to proceed with the review.

● The Effect of Objection

If the member's objection is deemed reasonable, the company will lift or adjust the sanctions imposed on the member accordingly.

If the sanctions items are changed through an objection after the sanctions have been imposed, the duration of the sanctions based on the changed items will be applied retroactively from the time the initial sanctions began.

● Types of sanctions

• Warning: This is a temporary measure that may include GM's attention/advice, restrictions on actions, forced changes to names of characters/guilds, deletion of posts and images, forced disconnection, and in-game penalties.

• Period of Use Restriction: This refers to a form of limiting the use of game services and related services (such as game access, community boards, etc.) for a certain period of time.

• Permanent Restriction: This is a form of permanently restricting the use of game services and related services (such as game access, community boards, etc.). Depending on the severity of the violation committed by the member, the use of the game services may be restricted for all accounts under that member's name, and such measures will equally apply to any accounts created anew or upon rejoining after withdrawal.

• Content Usage Restriction: This refers to the limitation of content usage for a certain period of time related to violations. Measures such as chat bans, expulsion from conversation groups, and restrictions on bulletin board usage are included in this category, and content usage restrictions can be applied at the account, guild, or clan level.

• Adjustment of Game Information: This involves changing, deleting, and resetting (recovering) the nature of all information that can be quantified and obtained through the game system, including character information, items, paid content, and currency related to violations.

• Recovery: If it is determined that the violation has a serious impact on the overall game economy system or negatively affects the game experience of other members, items unjustly obtained due to the violation may be changed, deleted, or reset in a manner equivalent to three times the value of the unjustly obtained portion. However, if it is not possible to clearly calculate the unjustly obtained portion, a maximum recovery of up to 200 billion Silver Coins may be imposed.

• Restriction on Customer Support Services: This refers to the limitation of access to customer support services such as 1:1 inquiries, telephone consultations, and reporting centers for a certain period of time.

• IP Usage Restriction: This refers to the limitation of service usage for specific IPs due to operational reasons.

● Criteria for the Application of Sanctions

• The company may simultaneously apply "forced disconnection," "adjustment of game information," "additional charges," "restriction of content usage," "IP restriction," and "restriction of all accounts under the same name" when implementing "warning," "temporary usage restriction," or "permanent usage restriction."

If violations of two or more Terms of Service and Operating Policies are confirmed simultaneously, the company may apply the most severe sanction corresponding to each violation.

In the event that a third party uses a member's account during account sharing and violations of the Terms of Service and Operating Policy occur, sanctions may be applied to the member and the respective account.

If another member acquires items obtained through violations of the Terms of Service and Operating Policy, the company will retrieve the relevant items and various quantified related information of the Character. Additionally, the Account that acquired the items and information may be subject to sanctions in accordance with the Operating Policy.

If abnormal access, account theft, or suspected workplace activity is confirmed from a specific IP, "IP usage restrictions" may be applied.

• In cases where access to the game is restricted and cannot be connected, the period of inactivity prior to the sanction release date will not be included in the returnable period.

5. Sanction Criteria Table

• Common Application Matters

- If any of the acts listed in the "Game Usage Restriction Criteria" and "Chat Usage Restriction Criteria" are discovered, the member who committed the act may incur legal responsibility and may face severe sanctions and disadvantages regarding their account from the company in accordance with the principles. If multiple or continuous violations are detected under the same name, permanent usage restriction measures may be implemented for all accounts under that name.

Depending on the severity of the violation committed by the member, warnings, temporary usage restrictions, permanent usage restrictions, confiscation, and penalties may be imposed, and in cases where there is a serious adverse effect on the game, more severe sanctions than the current level may be applied. Additionally, depending on the nature of the violation, more than two restrictions may be applied simultaneously, and in such cases, the company will base the sanctions on the most serious violation.

- Even if multiple members have violated the same issue, the company may impose sanctions such as warnings, temporary usage restrictions, permanent usage bans, confiscation, and recovery based on the severity of the violator's actions.

- If a violation is confirmed, sanctions corresponding to the violation will be imposed, and depending on the situation, forced disconnection may occur simultaneously. In cases where game usage restrictions are applied, restrictions on game access, homepage bulletin board usage, and payment system usage will be applied simultaneously.

If any member's actions are found to violate other relevant laws and regulations, immediate and strong disciplinary measures will be taken, and the company may request an investigation or assistance from the relevant authorities and judicial institutions. Conversely, if there is a request for cooperation from the relevant authorities and judicial institutions, we will respond immediately.

- Game play refers to all actions from the execution/access of the client to the point of termination.

- The company shall not be held responsible for the loss of certain content that requires ongoing management due to the inability to access the game as a result of service restrictions.

- If a violation of the same item is repeated more than the maximum number of times, the sanctions of the last tier may be applied, or a "permanent usage restriction" may be imposed.

- In the event of a violation of the Operating Policy, adjustments or recoveries of game information, including Silver Coins and items, may be conducted, amounting to a maximum of three times the value of the items acquired in violation. However, if it is not possible to clearly calculate the unjustly acquired amount, a recovery of up to 200 billion Silver Coins may be imposed.

- Regardless of whether sanctions are imposed or intent is present, any profits obtained from violating the Operating Policy may be reclaimed or adjusted at any time.

- However, if the intentionality is absent or the impact of the in-game benefits obtained through exploitation on the game balance or system is significantly low, only the improperly acquired items will be confiscated, and the maximum threefold confiscation may be excluded.

In the event that violations of the Terms of Service and Operating Policy are detected, certain game information such as the member's Character Name and Guild Name may be disclosed through notices on the Homepage and official community Notice.

Violation items	Violation details	1st	2nd	3rd
Account/Payment/Identity Theft	(1) The act of creating an account or using a service by unlawfully utilizing another person's personal information. (2) Unauthorized access to another person's account and causing harm to that account. (3) The act of unlawfully using another person's payment method to pay for paid services. The "Account/Payment/Name Theft" item applies to the account involved in the theft and all accounts associated with that account.	Permanent usage restriction.
Data manipulation and extraction.	The act of manipulating game data provided by the company. The act of extracting game data that the company has not disclosed.	Permanent usage restriction.
Server attack activity	(1) The act of accessing and attacking the company's game and service servers in an abnormal manner. (2) The act of using the server in a manner not provided by the company. If the above actions are discovered, the company may conduct a thorough investigation and, depending on the circumstances, may refer the matter to the relevant authorities and judicial institutions for investigation.	Permanent usage restriction.
Workplace	(1) The act of using multiple accounts in an organized and collective manner for the purpose of profit in the game. (2) The act of providing, renting, entrusting, or granting permission to use one's own or a third party's account, thereby participating in the aforementioned (1).	Permanent usage restriction.
Abuse of payment-related processes.	(1) Acts that exploit the processes of payment, payment cancellation, and refunds provided by companies, platforms, or payment service providers. (2) The act of proceeding with the withdrawal of subscription and refunds through a third party rather than through the company's Customer Support. If the process related to payment is abused for gifting, sanctions may be imposed on the gifted account, and the items provided may be retrieved.	Temporary usage restriction → Permanent usage restriction
Leakage of others' information and infringement of rights.	(1) The act of leaking and infringing upon another person's personal information without the consent of the party involved. (2) Acts that infringe upon another person's right of portrait without the consent of the parties involved. (3) Acts that infringe upon the rights of others, such as copyright, with the intent to obtain unjust benefits or to cause harm to others.	30 days	Permanent usage restriction.
Creation and distribution of unauthorized programs/macros.	(1) The act of creating and distributing programs, macros, devices, or apparatuses that disable the technical protective measures and security devices of the service or disrupt its normal operation. (2) The act of creating and distributing programs, macros, devices, or equipment that enable abnormal gameplay outside the normal scope of game progression. (3) In addition to this, the act of creating and distributing programs, macros, devices, or equipment that may affect the game client.	Permanent usage restriction
Use of unauthorized programs and client modification.	(1) The act of playing the Game using unauthorized programs such as devices and programs that disable the technical protection measures and security devices of the service. (2) The act of using the client in a manner not provided by the company or unauthorized modification. (3) In the event that an individual is identified as an abnormal user by the abnormal usage detection and security program provided by the company. Unauthorized programs refer to devices and programs that are not allowed by the company, which disable technical protection measures and security devices, or enable abnormal gameplay that falls outside the normal scope of game progression. If it is necessary to confirm the use of unauthorized programs through reports or tips, the operator may request a response from the user via chat or other means without prior notice. If the responses during the related survey are inaccurate or unresponsive, access to the game may be terminated, and failure to cooperate with the survey more than three times will be regarded as the use of unauthorized programs.	Permanent usage restriction.
Use of macro	(1) The act of obtaining in-game currency, using items, and utilizing convenience features through the use of macros to gain unfair advantages. In cases where specific patterns or abnormal patterns are confirmed through game data, resulting in the identification of macro users. A macro refers to software, hardware, and other devices or their functions that allow a series of multiple commands to be entered with a single input or a small number of inputs. If it is necessary to confirm the use of macros through reports or tips, the operator may request a response from the user via chat or other means without prior notice. If the responses during the related survey are inaccurate or unresponsive, access to the game may be terminated, and if there is non-cooperation in the survey more than three times, it will be considered as the use of macros.	Permanent usage restriction.
Use of macro	(1) The act of operating a macro during game play. A macro refers to software, hardware, and other devices or their functions that allow a series of multiple commands to be entered with a single input or a small number of inputs. If it is necessary to confirm the use of macros through reports or tips, the operator may request a response from the user via chat or other means without prior notice. If the responses during the related survey are inaccurate or unresponsive, access to the game may be terminated, and failure to cooperate with the survey more than three times will be regarded as the use of macros.	Warning	15th	Permanent usage restriction.
Fraud and Impersonation	(1) The act of deceiving other members to gain unfair advantages within the game. (2) Impersonating the operator, company employees, or related parties. (3) The act of impersonating another person and causing disadvantage or discomfort to the person being impersonated. If both items (1) and (2) are violated simultaneously, even upon the first detection, a permanent usage restriction may be applied.	30 days	365 days	Permanent usage restriction.
Exploitation of bugs and abuse.	(1) The act of exploiting game or service errors to harm game balance, systems, and other users, or to gain benefits. (2) Actions that evade the limitations designed in the game system through abnormal methods or exploit the operating policy to gain benefits. (3) The act of utilizing the in-game system in a manner that deviates from its original intent to gain abnormal benefits or cause harm to others. If the damage to other users or the benefits obtained are substantial enough to seriously affect the game, a permanent restriction on use may be applied even upon the first detection.	7 days	30th	365 days
Cash transaction	(1) The act of trading items, game accounts, characters, etc., for cash or real-world goods/services, or items from other games. (2) The act of trading paid content and game currency for cash or real-world goods/services or items (including items from other games). (3) The act of having another person play a character on behalf of oneself in exchange for cash or real goods/services. (4) The act of manipulating market prices and transferring in-game currency by repeatedly trading specific items in exchange for cash or real-world goods/services. All items and game information derived from or related to cash transactions, including goods used in cash transactions, may be deleted.	Permanent usage restriction.
Abnormal transaction	(1) The act of abnormally repeatedly moving in-game currency between specific accounts using the marketplace. (2) The act of moving in-game currency abnormally between specific accounts using normal game systems outside of the marketplace. (3) Actions that manipulate the Marketplace's price, repeatedly engage in upper/lower limit trading, intentionally sell/purchase, or conduct abnormal bulk purchases to harm other users or gain benefits. If the amount of moved resources has a serious negative impact on the game, a permanent usage restriction may be applied even upon the first detection.	7 days	30 days	365 days
Gambling activities	(1) The act of providing a specific individual with monetary or property benefits based on the outcome of chance, while causing losses to other users by wagering accounts, goods, items, etc. (2) Actions that assist in the progress of (1)	30 days	365 days	Permanent usage restriction.
Use of virtual private networks, etc.	(1) The act of unlawfully using PC room IP services from locations other than the business sites contracted with the company by utilizing Virtual Private Network (VPN) technology or remote access programs. (2) The act of transferring, renting, gifting, or leasing the PC room IP service for use at locations other than the business premises contracted with the company.	15th	30th	Permanent usage restriction.
Sharing, distributing, promoting, and advertising inappropriate content.	(1) The act of sharing, distributing, promoting, and advertising methods that can be used to violate the Operating Policy. (2) The act of sharing, distributing, promoting, and advertising content unrelated to the game for commercial purposes. (3) The act of sharing, distributing, promoting, and advertising any programs that affect all content provided by the company without the company's permission.	15th	30 days	Permanent usage restriction
Dissemination of false information	(1) The act of disseminating information that has not been officially announced, thereby causing confusion to others or inflicting direct or indirect harm. (2) Acts of defaming the operator or the company without basis and inciting other users. If the scale of the spread is extensive enough to significantly adversely affect the game or damage the reputation of the company and third parties, permanent usage restrictions may be applied even upon the first detection.	Warning	30th	Permanent usage restriction.
Unjust enrichment	(1) Even if one does not directly violate the Operating Policy, the act of belonging to the same Party or Guild as an individual who has violated the Operating Policy for the purpose of obtaining unfair benefits and thereby acquiring such unfair benefits is prohibited. (2) The act of obtaining unfair benefits through specific content within the game, such as summoned creatures. If the acquired benefits are substantial and have a serious negative impact on the game, permanent usage restrictions may be applied even upon the first detection.	Warning	15th	Permanent usage restriction.
Proxy participation	(1) The act of participating in competitive content such as competitions and events using another person's account to influence the result. (2) Acts that interfere with the normal operation of the game using another person's account. ※ Actions that do not affect the result, such as wins/losses, and actions that do not disrupt normal operations will be excluded from the scope of measures.	Warning	7 days	30th
Interference with Game Operations	(1) Any act that disrupts the normal conduct of all content conducted by the company, including competitions, events, and broadcasts. (2) The act of making false reports or complaints to the in-game operator or using inappropriate language to disrupt the normal operation of the game. In the event that serious harm occurs to multiple users or individuals due to the aforementioned violations, permanent restrictions on use may be imposed. If the act is serious, access to the game may be forcibly terminated, or additional penalties may be imposed within the game.	Warning	7 days	30th
Interference with the game progress	(1) Actions that obstruct gameplay to an impossible level by utilizing the game system, such as blocking the movement paths in specific areas to hinder the progress of other users' quests. (2) Even if it is an act permitted in the game, such as following other users to kill their characters or interfere with their hunting, it refers to intentional and repetitive actions that disrupt gameplay. (3) Actions that intentionally and repeatedly disrupt user-generated content or events (e.g., PvP tournaments, etc.).	Warning	7 days	30th
Attempt to violate the Operating Policy	(1) In cases where assistance is provided to violators of the Operating Policy. Any act that is confirmed to have the intent to attempt or assist in violating the Operating Policy.	Warning	7 days	30th
Inappropriate use of name	The act of using a name that refers to an operator or an employee of the company. (2) The act of using profanity or vulgar language as a name, or using a name that contains profanity or vulgar language. (3) The act of using a name that may cause discomfort, disgust, humiliation, or sexual shame to other users. The act of using names that belittle, mock, or criticize specific countries, ethnicities, regions, politics, individuals, religions, races, genders, or disabilities. The act of using an antisocial name. The act of using a name that is sensational or obscene in nature. The act of using a name that contains content intended to infringe upon or damage the rights of a third party, including their honor, portrait rights, and personal information. The act of using a name that is deemed to have the intention of trading an account or item for cash or physical goods. The act of using a name that may cause confusion to other members due to its difficult-to-identify form, such as a sequence of similar characters. A name that pertains to the content of advertising or promoting a specific subject. The act of using a name that alters the spelling of a name prohibited by the name policy or combines different characters. (12) In cases where only the initial consonants of the content corresponding to items (1) to (11) are used, or when some are altered or other characters are added before or after to form a combination. (13) The content corresponding to (1)~(12) also applies in cases of combinations such as Title, Guild Name, and Character Name. The item "Use of Inappropriate Names" applies equally to all designations used within the game, including Guild Names, Character Names, and so forth. ※ If the name is confirmed to be inappropriate, the name will be temporarily changed, and the company will not take any separate action regarding the changed name. ※ The names that already exist within all content areas or will be added through future updates may be subject to change in accordance with the planning direction and operational needs of the game.	Warning (Name Change)	7 days (Name Change)	15th (Name Change)
in-game Posting and use of unhealthy content.	Posts that may be misunderstood as being published by the operator or the company. (2) Posts containing insults, slurs, or profanity. (3) Posts that may cause discomfort, disgust, humiliation, or sexual shame to other users. (4) Posts that belittle, mock, or criticize specific countries, ethnicities, regions, individuals, religions, races, genders, or disabilities. (5) Posts that incite socio-cultural conflicts (including those related to nationality, ethnicity, region, politics, individuals, religion, race, gender, disability, etc.) or contain expressions related to such conflicts. (6) Posts containing provocative or obscene content. (7) Posts that contain content intended to infringe upon or damage the rights of third parties, including their honor, portrait rights, and personal information. (8) Posts that are deemed to indicate an intention to trade accounts or items for cash or in-kind. (9) Posts containing content that advertises/promotes a specific subject. (10) Unauthorized registration or distribution of materials without obtaining the copyright holder's consent, or posts that infringe upon intellectual property rights and portrait rights. (11) Posts containing content that is prohibited by other Terms of Service and Operating Policy. (12) Posts containing content that do not match the intended purpose of each type of content. The item "Use of inappropriate posts within the game" applies equally to all content used within the game. If a post is confirmed to be inappropriate, it may be deleted without prior warning, or access to the game may be terminated, and the company will not take any separate action regarding the deleted posts. In the case of inappropriate posts confirmed on the homepage, actions will be taken in accordance with the 'Union Games Terms of Service'.	Warning	7 days	15th
Customer Support - Abuse and Violation of Counselors' Human Rights	(1) The act of continuously reporting other users falsely, despite not violating the Terms of Service or Operating Policy. (2) Acts of using abusive language and violent speech, defamation of character, sexual harassment, intimidation and threats, and making unreasonable demands. (3) The act of repeatedly inquiring about the same content, thereby disrupting work. (4) Any acts that may directly or indirectly infringe upon the human rights of the counselor or cause psychological harm. The term "Customer Support" refers to all customer service channels, including one-on-one inquiries, email, telephone consultations, and in-game support. ※ In cases of abuse of Customer Support and infringement of the rights of the consultants, restrictions on game usage and limitations on the use of Customer Support may be applied simultaneously.	Warning	30th	Permanent usage restriction.

The rights and responsibilities regarding a member's chat rest solely with the member themselves, and any civil or criminal liability arising from the member's chat infringing upon the copyright or other intellectual property rights of a third party shall be borne entirely by the member, unless there is intent or gross negligence on the part of the company.

• In the event of a restriction on chat usage, a ban on chat may be enforced without prior warning.

In the case of All Chat, more stringent penalties may be applied, taking into account the impact on an unspecified number of users within the Game.

If a violation specified in the game usage restriction criteria is confirmed, immediate action may be taken to restrict game access.

• If you engage in chat that includes another person's personal information (such as identification information, location, contact details, email, etc.), immediate restrictions on game usage may be implemented.

If any of the actions listed below are discovered, restrictions on chat and limitations on game usage will be applied according to the number of offenses detected.

In order to maintain order within the game world and to create a healthy chat environment, the number of infractions detected and the corresponding measures will be applied uniformly to all accounts under the same name.

※ Detected inappropriate conduct may be subject to increased sanctions based on severity, regardless of the accumulated number of detections, and if inappropriate conduct is confirmed thereafter, the maximum sanctions will be imposed.

If the maximum level of sanctions is repeatedly imposed, "permanent usage restrictions" may be applied.

(1) The act of engaging in chat that includes, implies, or intends the following content.

- Content that may be misunderstood as being conducted by the operator or the company.

- Content that includes profanity, slurs, or vulgar language.

- Content that may cause discomfort, disgust, humiliation, or sexual shame to other members.

- Content that belittles, mocks, or criticizes specific countries, ethnicities, regions, individuals, religions, races, genders, or disabilities.

- Antisocial content

- Sensational or obscene content

- Content that violates public order and morals, or is deemed inappropriate according to social norms.

- Content that incites conflict and disputes among members.

- Content intended to infringe upon or damage the rights of third parties, including honor, portrait rights, and personal information.

- Information indicating an intention to trade accounts or items for cash or physical goods.

- Content that advertises/promotes a specific subject.

- Content that disrupts the order within the game and hinders the establishment of a healthy chat culture.

(2) Acts that interfere with the use of chat.

- The act of repeatedly posting the same content in the chat.

- The act of using language that is ambiguously employed for unhealthy purposes.

- The act of using only the initial consonants of the content corresponding to (1), or altering some of them, or combining them with other characters before or after.

- The act of repeating meaningless sequences of letters and numbers.

- The act of unilaterally asserting one's opinion and causing discomfort to other members.

- The act of sending unilateral and continuous chat messages to other members through whispers, etc.

- The act of intentionally and repeatedly disseminating incorrect coupon and event information.

- Any actions prohibited by the Terms of Service and Operating Policy for other services.

1st

2nd

3rd

4th

5th

Warning

Chat Ban for 7 days

Game usage restriction of 7 days.

Game usage restriction of 15 days.

30-day game usage restriction

[Supplementary Provisions]

This policy will be implemented from June 26, 2025.